General Information
ACCOMMODATION AND RESORTS
 We
have done our utmost to be accurate in our accommodation and resort
descriptions, but due to maintenance, refurbishments, low season,
bad weather, public holidays and religious festivals, facilities
and entertainment may be temporarily withdrawn without notice.
Information on public holidays and religious festivals is available
from the relevant Embassies.
BAGGAGE
It is your responsibility to ensure that all your belongings
are recovered from the airport on your arrival and placed on the
correct transfer coach or taxi and also to ensure the same from
your hotel on your return journey home. Only one piece of hand
luggage per person is permitted in the aircraft cabin. Please
note that the baggage allowance is 20kg per person. Amounts over
this will incur an additional charge. Those with special items
of baggage e.g. golf clubs, should advise us prior to travel.
In the unlikely event that your baggage does not arrive off the
aircraft – you must report it immediately to the baggage-handling
agent and ensure that you receive a copy of the 'Property Irregularity
Report' (PIR).
BOOKING CONDITIONS
Your holiday is subject to our Terms and Conditions contained
in our Booking Form, which you will be required to sign when you
are booking your holiday. A copy of our Booking Form and Conditions
is available on request.
CAR HIRE
Please ensure you have a valid UK drivers licence. This must
be produced at the time of collecting the car.
Schedule and CHARTER FLIGHTS
Some flights may touch down at different airports on the inbound
and/or outbound flight. Please call for details. All passengers
on our flights must comply with following conditions:
- Each passenger shall ensure that he/she is in normal health,
capable of undertaking the flight contemplated and is in possession
of all documents etc, enabling him/her to comply with all formalities,
regulations etc, whatsoever and wheresoever both in respect
of him/herself and his/her baggage and is responsible for all
dues and charges in this connection.
- Each passenger shall ensure that his/her baggage does not
contain anything of a hazardous nature or of a nature prohibited
by any country or state involved and that animals of any kind
do not accompany him.
CHILDREN
As a general rule, child-sharing prices are based on children
that have not reached their 16th birthday for accommodation and
12th birthday for flights, prior departure from the accommodation
property. However, as there are exceptions to this rule, you are
advised to check at the time of booking.
CLIMATE TABLES
(Generally shown at the beginning of each destination). This
information is given as a guide only and, where possible the information
has been obtained from the Meteorological Office.
In some cases it has been necessary to use information supplied
by the appropriate Tourist Office.
Temperature – the first value shown is the average maximum
daily temperature in degrees Centigrade. This usually occurs in
the early afternoon.
Sunshine – The second value shown is the average daily
hours of sunshine. N.B. All values have been rounded to the nearest
whole number.
COMFORT AND SAFETY
Experiencing a different way of life is part of the enjoyment
and intrigue of travelling abroad. However, it is worth remembering
that when travelling abroad you will be experiencing different
cultures and safety and hygiene standards, together with a different
attitude to that which you are used to at home.
It is widely recognized that UK standards are amongst the highest
in the world and many developing countries, including the Mediterranean
and North African countries, have yet to adopt the level of transportation,
accommodation and service standards that we take for granted.
It is often difficult, for example, to directly compare local
hotel grading systems to our own 'star' ratings. In some cases,
local regulations, which are aimed at preserving the historic
nature or aesthetic beauty of properties, can prevent an hotelier
from providing a level of fire safety we are familiar with.
At Sunway Holidays we are actively working to raise overseas
safety standards and will do our best to make sure your holiday
is as safe and trouble free as possible. However, we urge you
to familiarise yourself with fire and safety notices at your hotel.
PLEASE NOTE: most pools and beaches do not have lifeguards.
COMPLAINTS
 Any
complaints you might have must be brought to the immediate attention
of your representative. Complaints can most easily be sorted out
for you on the spot whilst you are in the resort. If not handled
to your satisfaction within a reasonable time, should then be
submitted in writing to Sunway’s office in Slough as per
the Booking Conditions.
COTS
Cots and high chairs in some hotels may not be up to your usual
required standard. We would advise you to check carefully before
use. There may also be a local charge payable for use, payable
locally. Please check at time of booking.
CURRENCY/CREDIT CARDS
The local currency in Morocco is Dirhams. Please note that credit
cards may not be widely used in all countries especially for small
sums and some hotels do not accept credit cards for payment of
extras. Please check with the establishment as to their policy.
DELAYS
Flight delays are the responsibility of the Carrier (airline)
and subject to their Conditions of Carriage. Charter flight timings
are subject to change.
DOGS AND CATS
Dogs and particularly cats are a regular feature in some resorts
encouraged by visitors who feed them scraps. Hands should be washed
after contact with animals.
ELECTRICITY
Electricity in all destinations is 220/240V as in UK, but an
adapter plug is necessary.
FOOD
Most hotels offer buffet style Continental breakfast (bread,
jams, tea or coffee) and lunch. Dinner may be buffet or semi-buffet,
where the main course is served but the other courses are on a
self-service basis.
Half Board: bed, breakfast and dinner. Please note that meal
times are strictly adhered to.
Vegetarian meals: Vegetarian catering in hotels should be requested
at time of booking but cannot be guaranteed. Vegetarian meals
on flights must be requested 72 hours before flight departure
but cannot be guaranteed.
HEALTH
At the time of going to press no inoculations were compulsory
to enter the destinations in this brochure, but as conditions
may change without notice it is advisable to consult your doctor
at least 4 weeks prior to departure. It may be advisable to be
immunized against Typhoid, Polio, Tetanus and Hepatitis.
Stomach upsets are frequently caused by over exposure to the
sun, unusual food, cold drinks, alcohol, too much fresh fruit
(particularly orange juice) and other factors to which our bodies
are unaccustomed. The nearer you can adhere to your usual routine
the less chance you have of suffering from stomach complaints.
HEALTHCHECK
Material Fact and Medical Declaration.
Applicable to all insured persons or other persons travelling
in the party or immediate relatives that are not travelling. You
must comply with the policy document health conditions or declare
to insurers all known material facts/pre-existing medical conditions
by telephoning their Health check service. Refer to your policy
for this telephone number.
HOTEL ACCOMMODATION
It is significant to remember that descriptions of hotel rooms
in this brochure apply to standard twin-bedded rooms. Single rooms
are usually a standard twin room for sole occupancy, but may be
smaller rooms of inferior quality. Some accommodation has twin
or double rooms that can take a 3rd or 4th bed. Please note in
many cases the extra beds may be sofa beds and therefore space
can be limited. The allocation of rooms is at the discretion of
the hotel. Requests for double or twin beds should be made at
the time of booking although compliance cannot be guaranteed.
Requests for specific rooms or positions within the hotel cannot
be guaranteed although every effort will be made by the hotel
to comply with your specific requests. It should be noted that
supplements may apply to these requests and this should be clarified
at time of booking.
HOTEL CLASSIFICATION
The grading of hotels and apartments can be puzzling to travelers.
These standards or ratings should not be compared with those of
other countries. Responsibility and liability for classification
lies solely with the relevant authorities of each country and
does not necessarily bear any relation to the prices we have negotiated
individually with hoteliers. The authorities can change a grading
without prior notice. There are differences between the standards
of different hotels of the same grade as is found in most countries
in the world. This brochure merely states the grade of hotels
at the time of going to press.
HOTEL FACILITIES
Some hotels list air-conditioning as a feature and many countries
have an energy conservation programme so you may find this facility
may be sporadic and only functions at certain times of the day/night.
It must also be noted that some hotel facilities may, at certain
times, not function fully. This may be due to a number of reasons
e.g. a pool being emptied and cleaned etc. These decisions are
part of normal hotel running and are at the discretions of the
hotel management. If, however, we are made aware of any closure
or of any other alterations to the hotel description, we will
pass this on to you as soon as we can.
Satellite television may be provided at some hotels but we cannot
guarantee what channels are available. Usually, there is not more
than one English channel.
Some hotels may charge for sun mattresses and parasols locally.
It is also advisable to take your own beach towels.
INFANTS
There is a set charge of £40.00 for infants that have
not reached their 2nd birthday before the date of return. Infants
must sit on an adult’s lap during the flight.
NOISE, ROADWORKS AND BUILDING WORKS
Neither the hotel or apartment management nor Sunway Holidays
accept responsibility for anything outside the property’s
grounds.
OTHER INFORMATION
- The air holidays and flights in this brochure are ATOL protected,
since we hold an Air Travel Organiser’s Licence granted
by the Civil Aviation Authority.
Our ATOL number is ATOL 5113.
In the unlikely event of our insolvency, the CAA will ensure
that you are not stranded abroad and will arrange to refund
any money you have paid to us for an advance booking.
For further information, visit the ATOL website at www.atol.org.uk.
- In the event of legislation by any Government to impose V.A.T.
duty or any taxes whatsoever which have the effect of increasing
holiday costs, we will regretfully have to pass this on to our
customers.
- This website was published on 01/06/04 and the details contained
therein were correct at the time of going to print. However,
changes to the contents of this brochure may occur after the
date of publication. Sunway Travel Group reserves the right
to change the particulars in this brochure.
Payments
All monies paid to your travel agent are held by the agent on
our behalf at all times. Payments made directly to Sunway may
be by cash, cheque or by major credit card, debit and Switch cards
but we do not accept American Express or Diners Club.
PASSPORTS AND VISAS
A valid Eu passport is required to enter Morocco. All children
and infants should have their own passports unless they are included
on their parent’s passports. All passports should be valid
for at least six months after the date of return.
Should you hold a non-EU passport kindly check with the relevant
Embassy if any visa requirements exist.
It is your responsibility to ensure that you hold a valid passport
and appropriate visa for your holiday.
In the event that Sunway Holidays incur any costs because you
do not have the necessary valid travel documents you will be liable
to reimburse Sunway Holidays in full.
PREGNANCY
If you are more than 28 weeks pregnant at the time of your return
flight, some airlines may insist on a medical certificate stating
that you are fit to fly.
PUBLIC BEACHES
Generally, beaches are considered public property and, therefore,
neither Sunway Holidays nor the hoteliers can be held responsible
for their condition or safety.
SUNWAY HOLIDAYS INSURANCE
We insist that our clients are adequately insured before traveling.
We have, therefore, arranged comprehensive travel insurance with
Select Insurance Intermediaries Ltd. It is very important that
you are adequately insured. If you are not taking out insurance
with Sunway Holidays, you must show us that you have taken out
appropriate holiday insurance.
This information must be passed to your travel agent so that
the details can be added to your booking.
This website contains a brief summary of the cover provided
by our insurance. A policy document will be sent with your booking
invoice. Please note that it is the responsibility of each client
to ensure that they receive an Insurance Policy from us and acquaint
themselves with the terms and conditions contained therein.
TICKETS AND TIMINGS
Tickets are issued approximately 14 days before departure. Please
check your tickets thoroughly as flight timings are subject to
change.
Check-in time is 2 hours before departure and if you miss your
flight as a result of your late arrival we will do our utmost
to offer you an alternative way of getting to your resort. However,
all costs incurred will be your responsibility. If we are unable
to offer you alternative flights, full cancellation charges will
apply. Seat only passengers must reconfirm their return flight
times 48 hours prior to departure.
TIPPING
Tipping is expected in bars and restaurants in most countries.
VACATING ROOMS
You may have to vacate your room by 09h00 on the day of departure.
Kindly check with your hotel on arrival.
WATER
We would recommend that you drink bottled water in all destinations. |
